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Refund Policy


We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund or replacement, provided that you contact us within 30 days of shipment and items are in sellable condition. Shipping charges apply and are non-refundable.





1.You need to contact us by indicating which item(s) you would like to return and the reason for your return. We do not accept sending the product back before contacting us.

2.Please send the product to the designated place:

3.Once we receive the item, you will be refunded in 5 business days.


Please Note:

Jetcloudlive cannot accept a return for or refund the following:

  • Items that have been altered or mishandled
  • Items with custom work or painting at time of sale
  • Special-order items not listed in our catalog or on our site (unless approved by customer service)
  • Items that have been installed or show signs of installation (markings, scratches, plumber's putty, etc.). If an installed item is defective, please contact Customer Service for assistance returning.


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